Customer Support Service Assistant German / Dutch

Opis oferty

Adecco is recruiting for its client, an international production company, a Customer Support Service Assistant to join their operations in Bucharest. You will play a key role in managing customer orders, ensuring smooth delivery and maintaining a high level of customer satisfaction in a dynamic and international environment. This is a hands-on operational role , at the heart of customer service activities, with strong interactions with sales, supply chain, logistics and customers. Required skills Experience in customer service or supply chain; Proficiency in German or Dutch - medium or advanced level. Good knowledge of ERP systems (SAP is a plus); Comfortable with Microsoft Office tools; Fluent in English. What we are really looking for Beyond formal qualifications, we are especially looking for someone who: Is well-organized and able to manage priorities; Is proactive and solution-oriented; Has strong communication skills; Is able to work in a fast-paced and multi-stakeholder environment; Is customer-focused and service-minded; Why join us? Be part of an international and collaborative environment; Work in a key interface role between customers and operations; Develop your skills in customer service and supply chain processes; Contribute directly to customer satisfaction and operational performance. 1. Manage customer orders Handle customer orders from entry to delivery; Monitor order progress and ensure on-time delivery; Maintain and update customer data in the system; 2. Ensure smooth order processing Anticipate and resolve issues in the order-to-delivery process; Handle complex situations (logistics issues, credit blocks, claims, returns); Coordinate with internal teams to find solutions quickly; 3. Act as a key contact for customers Be the first point of contact for your customer portfolio; Ensure clear communication and timely responses; Support customer satisfaction in all interactions; 4. Coordinate with stakeholders Work closely with Sales, Supply Chain, Logistics and Credit teams; Support Account Managers with administrative and commercial follow-up; Ensure alignment between internal teams and customer needs; 5. Contribute to operational improvement Identify recurring issues and propose solutions; Support continuous improvement initiatives; Promote digital tools (e-billing, customer portals, EDI).

Warunki zatrudnienia

Agencja

Adecco Romania

Typ umowy

Pełen etat

Region

București