# Customer Support Service Assistant German / Dutch

- **Stanowisko:** Customer Support Service Assistant German / Dutch
- **Firma / Agencja:** Adecco Romania
- **Kraj:** Rumunia (RO)
- **Miasto / Region:** Bucureşti, Sector 1, București
- **Wynagrodzenie:** Stawka do uzgodnienia
- **Typ umowy:** full_time
- **Zakwaterowanie:** Nie / do uzgodnienia
- **Transport:** Nie / własny
- **Wyjazd dla par:** Nie
- **Data publikacji:** Thu Sep 03 2026 14:13:48 GMT+0000 (Coordinated Universal Time)
- **Aplikuj bezpośrednio:** https://worktoday.pl/oferta/customer-support-service-assistant-german-dutch-2026-1151221

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## Opis stanowiska
Adecco is recruiting for its client, an international production company, a Customer Support Service Assistant to join their operations in Bucharest.
You will play a key role in managing customer orders, ensuring smooth delivery and maintaining a high level of customer satisfaction in a dynamic and international environment.
This is a hands-on operational role , at the heart of customer service activities, with strong interactions with sales, supply chain, logistics and customers.
Required skills
Experience in customer service or supply chain;
Proficiency in German or Dutch - medium or advanced level.
Good knowledge of ERP systems (SAP is a plus);
Comfortable with Microsoft Office tools;
Fluent in English.
What we are really looking for
Beyond formal qualifications, we are especially looking for someone who:
Is well-organized and able to manage priorities;
Is proactive and solution-oriented;
Has strong communication skills;
Is able to work in a fast-paced and multi-stakeholder environment;
Is customer-focused and service-minded;
Why join us?
Be part of an international and collaborative environment;
Work in a key interface role between customers and operations;
Develop your skills in customer service and supply chain processes;
Contribute directly to customer satisfaction and operational performance.
1. Manage customer orders
Handle customer orders from entry to delivery;
Monitor order progress and ensure on-time delivery;
Maintain and update customer data in the system;
2. Ensure smooth order processing
Anticipate and resolve issues in the order-to-delivery process;
Handle complex situations (logistics issues, credit blocks, claims, returns);
Coordinate with internal teams to find solutions quickly;
3. Act as a key contact for customers
Be the first point of contact for your customer portfolio;
Ensure clear communication and timely responses;
Support customer satisfaction in all interactions;
4. Coordinate with stakeholders
Work closely with Sales, Supply Chain, Logistics and Credit teams;
Support Account Managers with administrative and commercial follow-up;
Ensure alignment between internal teams and customer needs;
5. Contribute to operational improvement
Identify recurring issues and propose solutions;
Support continuous improvement initiatives;
Promote digital tools (e-billing, customer portals, EDI).

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## Wymagania
Brak szczególnych wymagań.

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## Co oferujemy
Standardowe warunki zgodne z umową.

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*Dokument wygenerowany maszynowo dla agentów AI i modeli LLM przez WorkToday.pl — oficjalny agregator ofert pracy za granicą.*