Sales Coach Specialist - German Speaker (M/F/X)

Opis oferty

We are looking for a highly motivated Sales Coach Specialist to join our client's Platinum team for the telecommunications sector. In this role, you will play a key part in enhancing the competencies of the team by delivering training programs that align with our company’s core values and supervising all aspects of training interventions. responsabilidades chave Supporting agents and team leaders in daily business through coaching, side-by-side & Call listening, sales conversation techniques, objection handling and closing skills Organize and facilitate small-group workshops to encourage knowledge sharing and best-practice exchange among agents Support the implementation of monthly sales initiatives and contribute to the achievement of sales targets Analyze sales performance data, present insights to management, and provide actionable recommendations Introduce, train, and promote the effective use of sales tools and systems Collaborate closely with team leaders and agents on performance improvement, sales effectiveness, and customer satisfaction Conduct regular call quality reviews and identify recurring improvement opportunities Monitor the effectiveness of coaching initiatives and recommend continuous improvements Share success stories and best practices across teams to drive a high-performance sales culture Identify training needs based on sales results, quality metrics and customer feedback Reporting progress and planning to the Operation Manager & Head of for Platinum Handling in and outbound calls if required competências 1-2 years proven experience as a Sales Coach or similar role in sales Experience in sales techniques, including cold-calls and negotiation Excellent communication, interpersonal and leadership skills Proficient in MS Office Experience in coaching people Certification in sales training is a plus Demonstrates resilience and innovative thinking Skilled in reporting and data analysis High energy and enthusiasm to inspire others Fluent level of German (at least C2 level) and English (at least C1 level) principais benefícios Permanent contract with the client with a 6-month probation time. Schedules: Monday to Friday – shifts 7 am -4 pm; 8 am - 5 pm; 9 am - 6 pm rotating Base salary: 1050€ (month (x14) Target bonus: 750€ /month (x12) Language allowance (2x): 250€ /month (x13) Meal allowance: 202€ /month (x11) Flex work allowance: 60€ /month (x12) Health benefits Service anniversary benefits (annual) Remote (in Portugal) If you are passionate about learning and development and want to contribute to a dynamic and growing team, we encourage you to apply! Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know. #languageGD

Zakres obowiązków

• Supporting agents and team leaders in daily business through coaching, side-by-side & Call listening, sales conversation techniques, objection handling and closing skills
• Organize and facilitate small-group workshops to encourage knowledge sharing and best-practice exchange among agents
• Support the implementation of monthly sales initiatives and contribute to the achievement of sales targets
• Analyze sales performance data, present insights to management, and provide actionable recommendations
• Introduce, train, and promote the effective use of sales tools and systems
• Collaborate closely with team leaders and agents on performance improvement, sales effectiveness, and customer satisfaction
• Conduct regular call quality reviews and identify recurring improvement opportunities
• Monitor the effectiveness of coaching initiatives and recommend continuous improvements
• Share success stories and best practices across teams to drive a high-performance sales culture
• Identify training needs based on sales results, quality metrics and customer feedback
• Reporting progress and planning to the Operation Manager & Head of for Platinum
• Handling in and outbound calls if required

Wymagania

• 1-2 years proven experience as a Sales Coach or similar role in sales
• Experience in sales techniques, including cold-calls and negotiation
• Excellent communication, interpersonal and leadership skills
• Proficient in MS Office
• Experience in coaching people
• Certification in sales training is a plus
• Demonstrates resilience and innovative thinking
• Skilled in reporting and data analysis
• High energy and enthusiasm to inspire others
• Fluent level of German (at least C2 level) and English (at least C1 level)

Warunki zatrudnienia

Agencja

Randstad Portugal

Typ umowy

Pełen etat

Region

Lisboa