Retention Customer Support Assistant - German Speaker (M/F/X)

Opis oferty

Are you fluent in both German and English? Do you have a passion for customer satisfaction and a knack for problem-solving? We are currently recruiting a Customer Support Assistant to join the Retention Line for one of Switzerland's largest telecommunications companies. If you are looking for an opportunity to grow professionally and are ready to take on this challenging role, then we have the perfect opportunity for you! Do you feel up to this challenge? Bring your talent and apply today! responsabilidades chave The primary goal of a retention line is to prevent customer churn (i.e., customers leaving the company). Agents working in this line are trained to identify the reasons why customers want to cancel and to offer solutions to keep them. Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems. Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay. Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships. competências excellent communication skills in German and English; solution oriented; Experience in Sales Experience in a call center; strong Commitment for a long term project; good PC skills. principais benefícios What we have for you? Training 8am to 4pm = 1 month base salary: 920€/month gross (x14) performance bonus: up to 360€ (x12) language allowance: 150€ for English Language + 350€ for German Language (x13) meal allowance: 10,20€/day worked (x11 months) flex work allowance: 60€/month (x11) assiduity allowance: 110€/month health insurance as of the 3rd month dislocation bonus up to €70 + accommodation Remote work + 1 day every six weeks at the office (Lisbon or Porto) Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know. If you are passionate about recruitment and would love to work in a dynamic environment, we encourage you to apply! Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know. Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know. Interested? Apply now!

Zakres obowiązków

• The primary goal of a retention line is to prevent customer churn (i.e., customers leaving the company).
• Agents working in this line are trained to identify the reasons why customers want to cancel and to offer solutions to keep them.
• Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems.
• Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay.
• Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships.

Wymagania

• excellent communication skills in German and English
• solution oriented
• Experience in Sales
• Experience in a call center
• strong Commitment for a long term project
• good PC skills.

Warunki zatrudnienia

Agencja

Randstad Portugal

Typ umowy

Pełen etat

Region

Lisboa