Customer Support Assistant - German Speaker (M/F/X)

Opis oferty

Are you fluent in both German and English? Are you seeking an exciting opportunity to take the next step in your professional career? We are currently recruiting for one of Switzerland's leading telecommunications companies. This is your chance to join a dynamic team and take on a challenging and rewarding, role. If you are ready to bring your talent to this challenge, apply now! responsabilidades chave Ensure high solution rate and customer satisfaction at each contact through excellent know how (high part of FCR ); Responsibility for dealing with customer contacts by telephone; Serving the customer to ensure their long-term loyalty; Receiving incoming customer calls; Customer advice on all services and offers; Creation of added value for the customer incl. sales; Effective communication with customers considering qualitative and quantitative aspects; Management of administrative issues related to administrative changes, invoicing and complaints. competências excellent communication skills in German and English; solution oriented; previous experience in a call center; strong Commitment for a long term project; good IT skills; principais benefícios What we have for you? base salary of 920€; german language bonus of 350€; english language bonus of 100€/month; meal allowance of 10.20€ / per worked day; performance bonus up to 360€/month; flex work allowance of 60€/month; assiduity allowance: 110€/month; health insurance from the 1st month; duration: permanent contract with a 180 days probation period schedule: Monday to Friday from 7 am to 6 pm - rotation including bank holidays (payment of 50%+compensation) - shifts of 8h/day Remote work (in Portugal) Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Zakres obowiązków

• Ensure high solution rate and customer satisfaction at each contact through excellent know how (high part of FCR )
• Responsibility for dealing with customer contacts by telephone
• Serving the customer to ensure their long-term loyalty
• Receiving incoming customer calls
• Customer advice on all services and offers
• Creation of added value for the customer incl. sales
• Effective communication with customers considering qualitative and quantitative aspects
• Management of administrative issues related to administrative changes, invoicing and complaints.

Wymagania

• excellent communication skills in German and English
• solution oriented
• previous experience in a call center
• strong Commitment for a long term project
• good IT skills

Warunki zatrudnienia

Agencja

Randstad Portugal

Typ umowy

Pełen etat

Region

Lisboa