Customer Support Advisor - German Speaker (M/F/X)

Opis oferty

Are you fluent in both German and English? Are you looking for an opportunity for professional growth? If so, we have the perfect opportunity for you! We are currently recruiting for one of Switzerland's largest telecommunications companies. Are you up for the challenge? Apply now and bring your talent! responsabilidades chave ensure high solution rate and customer satisfaction at each contact through excellent know how; responsibility for dealing with customer contacts by telephone; serving the customer to ensure their long-term loyalty; management of administrative issues related to administrative changes, invoicing (incl. collection) and complaints. competências excellent communication skills in German and English; solution oriented; basic knowledge and experience in a call center; strong Commitment for a long term project; good PC skills. principais benefícios What we have for you? Training 8am to 4pm = 1 month base salary: 920€/month gross (x14) performance bonus: up to 360€ (x12) language allowance: 150€ for English Language + 350€ for German Language (x13) meal allowance: 10,20€/day worked (x11 months) flex work allowance: 60€/month (x11) assiduity allowance: 110€/month health insurance as of the 3rd month Remote work (in Portugal) Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Zakres obowiązków

• ensure high solution rate and customer satisfaction at each contact through excellent know how
• responsibility for dealing with customer contacts by telephone
• serving the customer to ensure their long-term loyalty
• management of administrative issues related to administrative changes, invoicing (incl. collection) and complaints.

Wymagania

• excellent communication skills in German and English
• solution oriented
• basic knowledge and experience in a call center
• strong Commitment for a long term project
• good PC skills.

Warunki zatrudnienia

Agencja

Randstad Portugal

Typ umowy

Pełen etat

Region

Lisboa