Back Office Specialist - German Speaker (M/F/X)

Opis oferty

Are you fluent in German and looking for your next career move? We are looking for motivated professionals to join our dynamic back-office team. As part of a market leader in the automotive insurance industry, you will play a key role in managing essential policy operations. If you thrive in fast-paced, international environments and are looking for professional growth, we want to hear from you. Apply now! responsabilidades chave Your role: Ensure proper registration records in the informatic systems; Manage automotive claim repair following contract coverage; Check the admissibility of requests; Contact by phone all departments needed; Contact by mail all departments needed; Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation; Notify the decisions to customers and/or business partners; Ensure administrative management of all operations prearranged; Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures; Guarantee a healthy team spirit; Demonstrate a professional response to stress; Guarantee the continuity and stability of team; Propose improvements to working methods and assist in the implementation of these improvements; Be source of proposals and suggestions in order to improve daily work; Ensure the feedback to the hierarchy and alert when necessary; Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers; Ensure compliance with professional secrecy data confidentiality; competências Your skills: High-school diploma or higher High fluency of the German language (level C1 minimum) Good English skills (B2 level minimum) Availability to work in a hybrid system and go to the office in Matosinhos, Porto Drive to learn and grow within the insurance field Willingness to be part of a multicultural and dynamic team principais benefícios What you receive: Base salary: €1350 - €1400 gross/month (depending on experience) Daily meal allowance: €12 Life insurance Health insurance Schedules form 9 am to 6 pm Monday to Friday and on bank holidays. First month on site, with the possibility of a hybrid work at a later date Location: Matosinhos (Porto) (Portugal) Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know. #languageGD

Zakres obowiązków

• Your role:
• Ensure proper registration records in the informatic systems
• Manage automotive claim repair following contract coverage
• Check the admissibility of requests
• Contact by phone all departments needed
• Contact by mail all departments needed
• Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation
• Notify the decisions to customers and/or business partners
• Ensure administrative management of all operations prearranged
• Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures
• Guarantee a healthy team spirit
• Demonstrate a professional response to stress
• Guarantee the continuity and stability of team
• Propose improvements to working methods and assist in the implementation of these improvements
• Be source of proposals and suggestions in order to improve daily work
• Ensure the feedback to the hierarchy and alert when necessary
• Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers
• Ensure compliance with professional secrecy data confidentiality

Wymagania

• Your skills:
• High-school diploma or higher
• High fluency of the German language (level C1 minimum)
• Good English skills (B2 level minimum)
• Availability to work in a hybrid system and go to the office in Matosinhos, Porto
• Drive to learn and grow within the insurance field
• Willingness to be part of a multicultural and dynamic team

Warunki zatrudnienia

Agencja

Randstad Portugal

Typ umowy

Pełen etat

Region

Lisboa