1st Level Helpdesk / IT Support (German) (m/f/d) (Wrocław based)

Opis oferty

Location: Poland – WrocławEmployment Type: Permanent Employment (Umowa o Pracę)Languages: German (very good), English (good)YOUR ROLEFirst Point of Contact:You act as the first point of contact for end users, providing professional and service-oriented IT support via phone, email, and ticketing system.Incident & Request Handling (Autotask):You log, classify, prioritize, and resolve IT incidents and service requests using Autotask PSA, ensuring accurate documentation and SLA compliance.User Support & Troubleshooting:You provide first-level support for workplace-related issues, including Windows operating systems, Microsoft 365, standard hardware, and basic networking topics.Ticket Management & Escalation:You ensure proper ticket handling in Autotask and escalate complex incidents to 2nd or 3rd Level Support.User Communication:You communicate clearly and professionally with German-speaking end users and internal teams.Documentation & Knowledge Base:You support documentation and knowledge base maintenance.YOUR PROFILEExperience: Initial experience in IT support or service desk environments is an advantage.Technical Skills: Basic knowledge of Windows, Microsoft 365, hardware troubleshooting, and networking.Ticketing Systems: Experience with Autotask PSA or similar tools is a plus.Language Skills: German (B2/C1), English (good).WHAT WE OFFERPermanent employment contract (Umowa o Pracę)Competitive salaryPaid vacation according to Polish labor lawInternational projectsCareer development opportunities

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